Privacy Policy

1. Introduction

gloom-rider ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gloom-rider.com or use our services.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

• Fill out contact or booking forms on our website
• Subscribe to our newsletter or mailing list
• Communicate with us via email or other means
• Book our culinary services

This information may include:

• Name and contact details (email address, postal address)
• Dietary requirements and food preferences
• Event details and booking information
• Payment information (processed securely by third-party providers)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process and manage bookings and payments
• Communicate with you about your enquiries and bookings
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in operating our business (payment processors, email services)
• Professional advisors (accountants, legal counsel) as necessary
• Law enforcement or government bodies when required by law

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for seven years for accounting purposes.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

8. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookies Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]
Address: Unit 14, The Biscuit Factory, 100 Drummond Road, London SE16 4DG