GDPR Compliance

Our Commitment to Data Protection

gloom-rider is committed to protecting the privacy and security of your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page explains how we comply with data protection laws and outlines your rights as a data subject.

Data Controller

gloom-rider is the data controller responsible for your personal data.

Contact Details:
Data Protection Officer
gloom-rider
Unit 14, The Biscuit Factory
100 Drummond Road
London SE16 4DG
Email: [email protected]

Lawful Bases for Processing

We process personal data under the following lawful bases:

Contract Performance

When you book our services, we process your personal data to fulfil our contractual obligations. This includes:

• Processing booking requests and payments
• Communicating about your event
• Delivering the agreed services

Legitimate Interests

We may process data based on our legitimate business interests, including:

• Improving our services and website
• Preventing fraud and ensuring security
• Administrative purposes

Consent

Where required, we obtain your explicit consent before processing, such as:

• Sending marketing communications
• Using non-essential cookies

Legal Obligation

We process certain data to comply with legal requirements, including tax and accounting obligations.

Your Rights Under GDPR

As a data subject, you have the following rights:

Right of Access

You have the right to request a copy of the personal data we hold about you. We will respond within one month of receiving your request.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to Erasure

You have the right to request deletion of your personal data where:

• The data is no longer necessary for its original purpose
• You withdraw consent (where consent was the basis for processing)
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

Right to Restrict Processing

You have the right to request restriction of processing of your personal data in certain circumstances.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects.

Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer:

Email: [email protected]

We will respond to your request within one month. In complex cases, we may extend this by up to two additional months, but we will inform you of any delay within the first month.

Data Security Measures

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data where appropriate
• Regular security assessments
• Staff training on data protection
• Access controls and authentication
• Secure disposal of data

International Data Transfers

We primarily store and process data within the United Kingdom. Where we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Data Breach Procedures

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will:

• Notify the Information Commissioner's Office (ICO) within 72 hours
• Communicate the breach to affected individuals without undue delay where required
• Document all breaches and remedial actions taken

Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113

Updates

This GDPR information page may be updated periodically. We encourage you to review it regularly for any changes.